Return & Refund

 

Return and Refund Policy

​At The Kalesh Monk, we prioritize customer satisfaction and aim to provide an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Eligibility:

  • ​Your item must be unused or not opened and in the same condition as received.
  • The item must also be in the original packaging.

Timeframe

  • You have 7 calendar days to return an item from the date of purchase.


Proof of Purchase

  • A receipt or proof of purchase is required for all returns.

​Change of Mind

  • ​If you changed your mind, we will accept the unopened, unused product and provide a refund to your account.

​Incorrect, Defected or Damaged Order:

  • If you received an incorrect, defected or damaged order,  we will issue you full refund or provide a store credit We will also pay for return shipping cost, when products delivered are defective, damaged or the wrong product was received.

​Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at +91 7408729782 or hello@kaleshmonk.shop Incase of exchange customer will bear return shipping cost as well as the shipment cost for the exchange product.

Cancellation Policy​

  • Items may not be cancelled once an order has been placed. After you receive your order, simply follow our return instructions or call customer service at +91 7408729782  during normal business hours to make a replacement order.

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Return Process


1. Initiate a Return

​

  • Provide your order ID, details about the item, and a reason for the return.


2. Prepare Your Return

  • ​Pack the item securely in its original packaging, including all accessories and documentation.


3. Return Authorization

  • ​We will provide you with a Return Merchandise Authorization (RMA) number and instructions, along with the return address.


4. Return Shipping

  • ​In general, It is the responsibility of the customer to pay for the shipping charges associated with returning an item, unless the item was damaged or faulty when it was delivered to the customer. In the event of a damaged or faulty order, customers will be provided with a prepaid label allowing items to be sent back to us free of charge.
  •  We recommend using a trackable shipping service
  •  Shipping costs are non-refundable. If you get a refund, we will deduct the return shipping cost from it.

​Refund Process:

​All refunds will be process with in 3 business days, once the The Kalesh Monk team received order back to warehouse as per the return and refund policy.

​​​Company Details & Contact Us

The Kalesh Monk
GSTIN : 09FAMPK7845E1Z7
Address: 7K/1A Prayagraj 211004

+91 7408729782
hello@kaleshmonk.shop